FAQs

Order & Delivery
  • Yes, we offer international shipping.
  • Free Cross Border Standard Shipping on Canada orders over $99.
  • Canada: 5-7 business days; International: 8-21 business days.
  • Remote locations may take longer.
  • More details on the Shipping & Returns page.
  • Standard: 4-6 business days
  • Expedited: 2-3 business days.
  • Express: 1-2 business days.
  • Carriers: USPS First Class, USPS Priority, UPS 2nd Day Air.
  • Once processed, orders cannot be changed or canceled.
  • Contact support for urgent requests.
  • Up to 10 of the same product per order.
  • For bulk orders, contact us for a discount.
  • Returns/exchanges accepted within 30 days.
  • Black Friday sales and essential oil samples are final sale.
  • Items must be unused and in original packaging.
  • See Shipping & Returns for more details.
    • No, you can checkout as a guest. An account allows faster checkout, order tracking, and exclusive offers.
    Vorda & Environment
  • Follows UN Sustainable Development Goals.
  • Focuses on natural ingredients, clean energy, sustainable packaging, and reducing waste.
    • Yes, all products are sourced from carefully selected plants.
  • Mainly recyclable glass, paper, and biodegradable PET.
  • Avoids plastic when possible.
    • Essential Oil Blends
  • Sourced from 30+ countries.
  • Designed and processed in Japan with a focus on Asian scents.
    • No, all essential oils are plant-based and cruelty-free.
  • Most do not expire, but best used within a year.
  • Store in a cool, dry place away from sunlight.
  • Only single-note oils can be used topically (must be diluted).
  • Ratio: 1 part essential oil, 100 parts carrier oil.
  • Use Vorda wood diffusers or high-quality aroma diffusers.
  • Some humidifiers may not diffuse scent properly.
  • 5-8 drops cover 100-300 sq. ft.
  • For 500+ sq. ft., use multiple diffusers.
    • No, samples are final sale.
    No, only for essential oil blends.
    Profession
    Contact Vorda support for inquiries.