FAQs

Order & Delivery
Yes. We ship to many countries worldwide and offer both Standard and Express Shipping, with costs calculated at checkout. Duties, taxes, and handling fees are also collected at checkout, so there are no extra charges or customs payments upon delivery — your order will arrive just like domestic shipping. For Canadian customers, we offer free Standard Shipping on orders over CAD $150. Please note, we are unable to ship to certain remote areas. For detailed information, please refer to our Shipping and Returns page.
We strive to process and ship your order as quickly as possible. Typically, orders are processed within 1 business day. However, during periods of high order volume, processing may take longer.
If your order has not yet been fulfilled, you can update your shipping address, reduce items, or cancel your order directly through our Chat Assistant. Once an order has been fulfilled, we’re unable to modify or cancel it. In that case, please contact our human support team via the chatbox or email us at hello@byvorda.com.
Yes, you can purchase up to 20 of the same product per order. If you’re interested in placing a larger order, please reach out to us, and we would be happy to discuss potential discounts.
We want you to love your Vorda experience! If a scent isn’t right for you, all essential oils can be refunded as store credit within 30 days of receipt—and you get to keep the bottles or share them with friends who might enjoy them. For other product returns, we offer refunds to the original payment method within 30 days of receipt. Simply contact us to request a return authorization, and we’ll provide you with a prepaid shipping label. Once we receive your returned items, we’ll process your refund, deducting a flat $8 restocking fee to cover shipping and handling. The remaining balance will be refunded to your original payment method within 4-6 business days after the return is processed. Purchases made during Black Friday Sales and essential oil samples are final sale and not eligible for return or refund. For more details, visit our Shipping & Returns page.
No, you can place an order as a guest without creating an account. However, creating an account makes checkout faster, allows you to track your orders easily, and gives you access to our rewards program where you can earn and redeem points.
Vorda & Environment
At Vorda, sustainability is at the core of everything we do. We align our efforts with the United Nations Sustainable Development Goals, focusing on responsible sourcing and eco-friendly production. Our initiatives include using natural ingredients, utilizing clean energy, eliminating plastic whenever possible, adopting sustainable packaging, and minimizing waste. Additionally, we work directly with our supply chain partners—bypassing intermediaries—to ensure ethical and sustainable practices from start to finish.
We prioritize sustainability by using recyclable glass, paper, carton, and biodegradable PET materials for our packaging. Our goal is to minimize environmental impact by reducing plastic use wherever possible while maintaining the highest quality and protection for our products.
Essential Oils
Our essential oils are carefully sourced from over 30 countries worldwide to ensure the finest quality and authenticity. They are designed and processed in Japan and the USA, with a strong emphasis on oriental scent profiles—renowned for their subtle, sophisticated, and naturally balanced aromas. Each blend is thoughtfully crafted to bring a sense of tranquility and refinement to your space.
No, all essential oils are plant-based and cruelty-free.
While essential oils have a long shelf life, we recommend using them within 6 months of opening to ensure optimal quality and potency. To maintain their freshness, store them in a cool, dry place away from direct sunlight.
Only our single-note essential oils are suitable for topical use, and they must be diluted before application. We recommend a dilution ratio of 3 parts essential oil to 100 parts carrier oil for safe use on the skin. Please note that our essential oils are not intended for ingestion. Always conduct a patch test before applying to the skin and consult a professional if you have concerns.
To enhance the diffusion of our essential oils, we recommend using Vorda wood diffusers or other high-quality aroma diffusers and warmers. Please note that some humidifiers may not effectively disperse the scent.
For spaces measuring 100-300 sq. ft., 5-8 drops of essential oil are sufficient. For areas larger than 500 sq. ft., we suggest using multiple diffusers to ensure adequate scent coverage.
No, essential oil samples are final sale and are not eligible for return or refund.
No, only for essential oil blends.
Yes, our laundry blends are formulated with pure essential oils and are safe for most fabrics. However, we recommend testing on delicate or specialty fabrics first.
Wood Diffusers
A wood diffuser offers a passive and natural way to disperse essential oils. Unlike water-based diffusers or humidifiers, the wood absorbs essential oils and diffuses the scent quietly and naturally. The aroma intensifies as you continue to add essential oils. However, be careful not to over-saturate the diffuser—adding too much at once may prevent the wood from fully absorbing the oil.
Yes! Each wood diffuser is meticulously handcrafted with exceptional attention to detail. We keep them uncoated to preserve the wood’s natural ability to absorb and diffuse essential oils, ensuring an organic, chemical-free experience. The result is a beautifully crafted piece that enhances your space with both function and artistry.
Switching scents is simpler than it seems! Since the wood absorbs essential oils, it takes about 96 hours (4 days) to fully disperse the scent. Just wait for 4-5 days for the previous aroma to fade before applying a new scent. That’s it—effortless and natural!
Yes! The scenting performance of our wood diffusers depends on the type of wood used. Softwoods, such as Japanese Hinoki Cypress and German Beechwood, absorb essential oils quickly, releasing a delicate aroma for about 6 hours with just 5-8 drops. On the other hand, hardwoods like Canadian Walnut and African Rosewood absorb oils more slowly, allowing them to disperse the scent gradually for up to 10 hours. This variety lets you choose the perfect wood diffuser based on your preferred scent longevity.
Our wood diffusers are designed by renowned Japanese designers, blending traditional oriental aesthetics with modern minimalism. Each design embodies Zen-inspired tranquility, making it not just a diffuser but also a stunning piece of home decor that seamlessly complements any space.
Never use water to clean your wood diffuser—it can damage the wood. Instead, if you notice dust or buildup, simply use a soft cloth to gently wipe it clean.
Wood diffusers work best in enclosed spaces like bedrooms, bathrooms (not in the bathtub), offices, or closets. They’re not designed for large, open spaces or living rooms, as their scenting capacity is better suited for smaller areas.
Profession
We are excited to partner with retailers who appreciate high-quality, natural products. Many of our retail partners continue to restock due to strong customer demand. If you’re interested in carrying Vorda products, simply reach out to us at hello@byvorda.com for pricing and wholesale details. To qualify for tax exemption, please provide your seller’s permit when applying. Our products are available in case quantities, with essential oils sold in cases of 10 and wood diffusers in cases of 6. We look forward to collaborating with you and helping you bring Vorda’s premium products to your customers!